Summary: This article will tells the best way for you to fix a frozen Samsung Galaxy phone without losing data.
Samsung is one of the best mobile phone brands in the world, there are countless Samsung Galaxy users worldwide, especially for business people. There’s no doubt that most Samsung Galaxy phones are very good, however, even if the best phone, it will still encounter various system problems in the process of daily use. So, if your device is frozen and unresponsive, how can you do?
A Samsung Galaxy phone with a strong configuration will also experience frozen, either because of a user’s mistakes, or because of system upgrades and other reasons. If your Samsung phone freezes, you just need the Samsung Data Recovery.
Samsung Data Recovery is an all-in-one data and system recovery program that allows you one click to repair the system issues without losing data, as well as restoring deleted and lost data including contacts, SMS, photos, videos, call logs, audio, WhatsApp messages and more from any Samsung Galaxy devices. So, you can fix a frozen Samsung Galaxy phone by using this tool.
Step 1. Just like with other software, you have to download and install this recovery software on your computer in advance. After running, select “Broken Android Data Extraction” in the main interface. Then click the “Fix Device” button to fix Android phone freezing.
Step 2. Next, you can choose the main problem encountered when the Android phone stuck is in the startup screen/download mode/FoneGo interface/black screen or other situations. Then click “Next”.
Step 3. Now you can choose your mobile phone brand and model, please choose according to your actual situation, click the “Confirm” button after the selection.
Step 4. Follow the instructions on the picture to get your Samsung Galaxy phone into download mode, then connect your phone to the computer via the data cable. The software will automatically download the package and scan your phone.
Step 5. After a while, the scan will be done automatically, you will find that your device has been fixed. This program also allows you to scan, preview and recover all data inside your Samsung Galaxy phone, just have a try according to your need.
Generally speaking, most of time, your Samsung Galaxy phone was being frozen due to installing some harmful third-party apps or upgrading to a new OS. At this time, you can try to hard reset your frozen Samsung Galaxy phone by following the below steps.
Step 1. Keep your phone in a charged state, then press and hold the POWER button, HOME button and volume button simultaneously.
Step 2. When you press and hold the POWER button, HOME button and volume button at the same time, the phone will start automatically. When the Samsung logo is displayed on your Samsung mobile phone screen, release the button and the Samsung Recovery menu will appear for you to choose.
Step 3. Use the volume button to make a selection and select the option marked factory reset / wipe data. Click Yes to delete all the data and information, of course, including some software on the phone, because most of the freeze is caused by malware.
Step 4. Then choose to restart the system right away, your Samsung Galaxy phone will be able to boot and use.
After using this method, all the data in your phone will be cleared. If you want to keep your data and want to restore your phone to normal use, please use the following method.